Receptionist – Beauty Retail Consultant

Express Employment Professionals is seeking a Receptionist - Beauty Retail Consultant, to provide an exceptional first point of contact for clients, manage bookings efficiently, support retail sales growth, and ensure a seamless client journey from enquiry through to post-treatment follow-up.

Duties & Responsibilities:

Front Desk & Client Services

• Welcome clients professionally and create a warm, luxury experience.
• Manage client check-ins and check-outs.
• Handle incoming calls, emails, WhatsApp messages, and online enquiries.
• Maintain a professional and organized reception area.
• Ensure client information and records are captured accurately.

Appointment Management

• Manage and maintain the appointment diary.
• Confirm bookings and send appointment reminders.
• Process cancellations, reschedules, and waiting lists effectively.
• Maximize appointment utilization and therapist schedules.

Sales & Retail Consulting

• Present and recommend retail products suited to client needs.
• Promote treatment packages, memberships, and special offers.
• Encourage rebooking to support client retention.
• Meet and exceed retail sales targets.

Administration & Cash Handling

• Process payments accurately through POS systems.
• Reconcile daily transactions and cash-ups.
• Maintain accurate records of sales and bookings.
• Assist with stock receiving, merchandising, and inventory checks.

Client Communication & Follow-Up

• Conduct post-treatment follow-up calls or messages.
• Respond to customer enquiries promptly and professionally.
• Manage client feedback and escalate concerns where necessary.
• Build long-term client relationships through excellent service.

Desired Experience & Qualification:

• Minimum 2 years' experience in luxury hospitality, beauty reception, aesthetic clinics, wellness centres, or premium retail environments.
• Experience working with appointment booking systems and POS software.
• Strong administration and customer service skills.
• Proficiency in Microsoft Office and digital communication platforms.
• Well-groomed and professional presentation.