Description
Purpose of the Job
To lead the branch in the assigned region by delivering on both revenue growth and operational excellence objectives. The role includes actively marketing and selling services, maintaining strong client relationships, and overseeing operational service delivery according to SLAs. The Branch Manager ensures alignment between client needs, operational efficiency, and business targets.
Key Responsibilities
Sales Management
- Promote the full product and service offering to existing and potential clients within the region.
- Act as the primary point of contact for customer proposals, pricing (within Authority Framework), and customized service solutions.
- Address and resolve client service issues quickly and professionally.
- Maintain strong relationships with key regional clients.
- Monitor market activity and competitor behavior.
- Submit weekly sales, pipeline, and client engagement reports.
- Ensure the regional CRM database is accurate and current.
- Present tailored solutions to address client-specific document management needs.
- Remain updated on relevant compliance and legislative frameworks.
Operational Management
- Ensure that all services are delivered in line with SLAs, SOPs, and client expectations.
Continuously review and refine operational workflows to drive efficiencies and reduce
turnaround time. - Optimize use of fleet vehicles, monitor maintenance schedules, and enforce brand
compliance. - Oversee the accuracy and timeliness of retrieval, delivery, and storage of records and
documents. - Manage stock and supplies effectively, ensuring proper dispatch, receiving, and
recordkeeping. - Ensure all facilities are compliant with OSH Act and the company's housekeeping and
safety standards.
• Monitor capacity utilization and produce monthly operational performance reports
(e.g., vehicle usage, box movements, file requests, imaging output).
• Approve operational Capex requests and submit justifications when needed.
• Lead business continuity practices and ensure physical site security.
People Management
- Lead a regional team (1–30 employees, depending on branch size), promoting productivity, accountability, and service excellence.
- Recruit, onboard, and develop staff.
- Manage employee relations, discipline, and performance in line with company policies.
- Foster a culture of collaboration, service excellence, and continuous improvement.
- Coordinate performance reviews and development plans.
Financial & Cost Control
- Contribute to budget planning.
- Monitor and control branch expenditure.
- Identify cost-saving opportunities without compromising service delivery or staff well-being.
Qualifications, Experience & Knowledge
- Diploma or Degree in Sales, Operations Management, Logistics, Supply Chain, or related field.
- Minimum 5 years' experience in a service industry with a proven track record in sales.
- Minimum 2 years' experience managing a small- to medium-sized team.
- Computer literate (MS Office Suite, CRM tools).
- Experience in operational reporting and budget tracking.
- Strong interpersonal, negotiation, communication, and leadership skills.
- Client-focused with strong business acumen.
- Valid driver's licence and own transport.
- Ability to travel.
- Entrepreneurial and self-starter mindset.